Cancellation Policy

A booking made directly on casatilda.com can be cancelled free of charge until 30 days before your arrival date. You get back everything you paid, including the cleaning fee.

From 30 days before arrival onwards, the booking is non-refundable. If your arrival is 30 days away or less when you book, the reservation is non-refundable from the outset — and you are told so before you pay, not after you cancel.

The exact date up to which you can cancel free of charge is shown during the booking process and repeated in your booking confirmation, so you never have to work it out.

These conditions form part of your booking agreement.

Once the free-cancellation date has passed, the reservation cannot be cancelled for a refund, except where mandatory law provides otherwise.

In the event of cancellation, no-show or voluntary early departure after that date, the accommodation price remains payable in accordance with the agreed booking conditions.

This is why the window exists at all: a villa week given up at short notice can rarely be re-let, whereas a month is usually enough.

If you booked Casa Tilda through Airbnb, Booking.com or another platform, that platform’s cancellation conditions apply to your reservation instead of this page.

Requests to change travel dates, the number of guests or other booking details are subject to availability and our confirmation.

A requested change is not effective until it has been confirmed by us.

A change may result in a different accommodation price.

Failure to arrive on the booked arrival date without prior agreement is treated as a cancellation after the free-cancellation date: the accommodation price is not refunded.

No refund is provided for unused nights following a voluntary early departure.

We recommend that guests obtain appropriate travel insurance covering circumstances that may result in cancellation or interruption of their trip.

Nothing in this Cancellation Policy limits any rights that cannot lawfully be excluded under applicable consumer-protection law.

If you need to cancel or change a direct reservation, please contact:

Email: saschatraber@protonmail.com
Phone: +49 176 554 30643

Please include your name and booking reference.