Booking Terms & Conditions

These Booking Terms & Conditions apply to direct bookings for Casa Tilda, a holiday rental property located in Tauro, Mogán, Gran Canaria, Canary Islands, Spain.

By completing a direct booking, the person making the reservation (“Guest”) agrees to these Booking Terms & Conditions.

Casa Tilda is a private holiday rental property registered as a Vivienda Vacacional.

Holiday rental registration number: VV-35-1-0012649

The property accommodates a maximum of 6 guests.

The number of guests may not exceed the number stated in the booking confirmation without prior approval.

A booking becomes binding once the booking process has been completed, the required payment has been successfully made or authorised, and the Guest has received a booking confirmation.

The person making the booking must be at least 18 years old and is responsible for the booking and for compliance with these terms by all accompanying guests.

The total price applicable to the reservation is the price displayed during the booking process and confirmed in the booking confirmation.

Any optional services requested after booking may be charged separately.

The applicable price and services included in the reservation will be shown before the booking is completed.

Payment is due in accordance with the payment conditions displayed during the booking process.

Where payments are processed through an external payment provider, the payment provider may process the Guest’s payment information in accordance with its own terms and privacy policy.

A reservation may be cancelled if a payment due under the agreed payment schedule is not received on time.

Standard check-in: from 17:00
Standard check-out: by 10:00

Early check-in or late check-out is only available if expressly confirmed in advance. Where available, the following additional charges may apply:

• Early check-in from 12:00: €60
• Late check-out until 18:00: €100

Availability of early check-in or late check-out cannot be guaranteed and depends, among other things, on adjacent bookings and cleaning requirements.

Casa Tilda may accommodate a maximum of 6 persons.

Only persons included in the reservation are permitted to stay overnight at the property unless otherwise agreed in writing.

The property may not be sublet or transferred to third parties.

The property must be used exclusively for private holiday accommodation.

Guests must treat the property, furniture, equipment and outdoor areas with reasonable care.

Parties, events and commercial activities are not permitted unless expressly agreed in advance.

Guests must respect neighbours and avoid excessive noise, particularly during night-time hours.

Casa Tilda is a non-smoking property.

Smoking inside the villa is prohibited.

Pets are only permitted if expressly agreed before arrival.

Where permission is granted, additional conditions or charges may apply.

The swimming pool is provided exclusively for the use of guests staying at Casa Tilda.

Use of the swimming pool is at the Guest’s own responsibility, subject to mandatory legal liability provisions.

Children and persons who cannot swim safely must be appropriately supervised at all times.

Guests must comply with reasonable safety instructions relating to the swimming pool.

The pool is normally maintained at approximately 26°C.

Higher pool temperatures, where offered, may constitute an optional service and are subject to technical and weather conditions.

Parents, guardians or accompanying adults are responsible for appropriately supervising children during their stay, particularly around the swimming pool, stairs, terraces and other potentially hazardous areas.

Guests must inform us promptly of any damage occurring during their stay.

Guests are responsible for damage caused intentionally or negligently by themselves or persons for whom they are legally responsible, subject to applicable law.

Normal wear and tear is excluded.

Guests must not independently arrange or commission repairs without prior agreement except where immediate action is reasonably necessary to prevent further damage.

The final cleaning charge applicable to the reservation will be displayed during the booking process.

Guests are expected to leave the property in a reasonably tidy condition.

Before departure, guests are requested to dispose of household waste appropriately, place used dishes in the dishwasher where applicable, and return keys as instructed.

Additional cleaning costs may be charged where extraordinary cleaning is required as a direct result of misuse, subject to applicable law.

Guests should notify us promptly of any technical problem or defect so that we have a reasonable opportunity to resolve it.

Temporary interruptions to internet access, electricity, water supply, air conditioning, pool equipment or other services may occur.

Where an interruption is outside our reasonable control, liability is subject to applicable mandatory law.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law.

Neither party shall be liable for a failure to perform an obligation where performance is prevented by circumstances beyond that party’s reasonable control, to the extent permitted by applicable law.

Such circumstances may include severe weather events, natural disasters, governmental restrictions, major infrastructure failures or other comparable events.

Mandatory consumer rights remain unaffected.

Guests must comply with the house rules communicated before or during the stay, provided those rules are reasonable and consistent with the booking agreement.

Serious or repeated violations of the house rules may result in appropriate measures, including termination of the stay where permitted by applicable law.

The cancellation conditions selected during the booking process form part of the booking agreement.

The applicable cancellation policy will be displayed before the reservation is completed and will also be included in or referenced by the booking confirmation.

Where a booking is expressly offered and accepted as non-refundable, the agreed accommodation price will not be refunded in the event of cancellation except where mandatory law provides otherwise.

If a Guest does not arrive or voluntarily leaves before the scheduled departure date, no refund is due for unused nights where the applicable booking conditions provide for this, except where mandatory law requires otherwise.

Guests must provide the information and identification documents required under applicable Spanish law for accommodation registration and reporting purposes.

Failure to provide legally required information may prevent or delay check-in.

Personal data is processed in accordance with our Privacy Policy and applicable data-protection law.

Liability is governed by applicable law.

Nothing in these Booking Terms & Conditions is intended to exclude or restrict liability for death or personal injury caused by negligence, intentional misconduct, gross negligence or any other liability that cannot lawfully be excluded or restricted.

Mandatory consumer rights remain unaffected.

The booking relationship is subject to applicable Spanish law and applicable European Union consumer-protection law.

Any mandatory consumer rights concerning jurisdiction and applicable law remain unaffected.

If any provision of these Booking Terms & Conditions is or becomes invalid or unenforceable, the remaining provisions shall remain unaffected to the extent permitted by law.

For questions concerning a reservation:

Sascha Traber
Casa Tilda

Email: saschatraber@protonmail.com
Phone: +49 176 554 30643